Q: Where can I buy Novocol products?
A: Novocol products are available from major international dental supply dealers. Please click here to find a Novocol dealer in your country.
Q: How can I contact my Novocol Representative?
A: Please click here for your Novocol Customer Service Representative’s contact information.
Q: How can I find out more about the Novocol range of products?
A: You will find full details of our product range on the “Our Products” tab.
Q: Where would I direct a clinical question?
A: Please contact your Novocol Customer Service Representative or for emergency drug notification, contact Novocol’s Quality Assurance department. Please click here for all Novocol contact information.
Q: How do I find out the status of an outstanding order?
A: Please contact your Novocol Customer Service Representative. Click here for your Novocol Customer Service Representative’s contact information.
Q: How do I become an authorized dealer for Novocol Products?
A: Please click here to see if we are looking for representation in your country.
Q: What are dataloggers and where will they be located in my shipment?
A: Dataloggers are small temperature monitors that are attached to the outer plastic wrapping of a pallet in your shipment. Please return to us for a credit to your account and also so we can read the dataloggers to determine if the recommended temperature was maintained during shipment. Please click here to see a photo of a datalogger.
Q: Why does Novocol recommend temperature controlled shipments?
A: Novocol advises all of our customers to utilize temperature controlled freight during transport in order to protect the product from adverse storage conditions such as exposure to temperatures below 0C or above 25C. Exposure to extreme temperatures can compromise the product’s quality and efficacy.